Terms & Conditions
Terms & Conditions
Last updated: 01-07-2025
Table of Contents
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Definitions
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Identity of the Business
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Applicability
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The Offer
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The Agreement
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Right of Withdrawal
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Consumer Obligations During the Reflection Period
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Exercising the Right of Withdrawal & Associated Costs
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Obligations of Lunae London Upon Withdrawal
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Prices
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Conformity, Warranty & Liability
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Delivery & Execution
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Payment
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Privacy
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Complaints Procedure
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Applicable Law & Jurisdiction
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Changes to These Terms & Conditions
Article 1 - Definitions
In these Terms & Conditions, the following definitions apply:
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Reflection Period: The period in which the consumer may exercise the right of withdrawal.
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Lunae London: The business as described in Article 2, operator of the website lunaelondon.com
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Consumer: A natural person who is not acting in a professional or business capacity and enters into a distance contract with Lunae London.
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Day: Calendar day.
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Right of Withdrawal: The consumer's right to cancel the agreement within the reflection period without providing a reason.
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Withdrawal Form: The form (see Article 8) provided by Lunae London that the consumer may complete to exercise the right of withdrawal.
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Distance Contract: An agreement concluded between Lunae London and the consumer within a system organized by Lunae London for the sale of products and/or services remotely, using only distance communication technology.
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Distance Communication Technology: Methods that allow an agreement to be concluded without the consumer and Lunae London being physically present in the same space.
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Website: The website lunaelondon.com
Article 2 - Identity of the Business
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Business Name: M. Oignet Company
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Address: Werner Helmichstraat 59, 3553JV, The Netherlands
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Email: info@lunaelondon.com
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Chamber of Commerce Number: 97970689
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VAT Identification Number: NL005300403B76
Article 3 - Applicability
These Terms & Conditions apply to all offers made by Lunae London on the website, all orders placed by the consumer via the website, and all distance contracts between Lunae London and the consumer.
Before a distance contract is concluded, these Terms & Conditions will be made available to the consumer in a way that allows them to be stored and reviewed later.
If any provision of these Terms & Conditions is found to be wholly or partially invalid or voidable, the agreement and remaining terms shall remain in force. The invalid provision shall be replaced by a clause that closely matches the original intent.
Article 4 - The Offer
All offers are non-binding. Lunae London reserves the right to withdraw an offer immediately after receiving acceptance from the consumer.
The offer includes a complete and accurate description of the products and/or services offered. Obvious errors or mistakes do not bind Lunae London.
Lunae London strives to present the products on the website as realistically as possible. However, minor variations may occur, which shall not be grounds for compensation or contract termination.
Lunae London cannot guarantee that displayed colors will exactly match the actual product colors.
Article 5 - The Agreement
The agreement is established when the consumer accepts Lunae London's offer and Lunae London does not revoke it.
If the consumer accepts the offer electronically, Lunae London shall confirm receipt of the acceptance immediately. Until this confirmation is received, the consumer may cancel the agreement.
Lunae London reserves the right to verify whether the consumer can fulfill payment obligations and assess factors relevant to responsible contracting. If Lunae London has valid reasons to decline the agreement, it may refuse an order or impose additional conditions.
Every agreement is subject to product availability. If an item is out of stock, Lunae London will inform the consumer and provide the option to wait or receive a refund.
Article 6 - Right of Withdrawal
Consumers have 14 days from receiving the product to withdraw from the contract without providing a reason.
The reflection period starts the day after the consumer or an authorized third party (not the carrier) receives the product.
Article 7 - Consumer Obligations During the Reflection Period
Consumers must handle the product and packaging with care and may only use the product to the extent necessary to determine its nature, characteristics, and function.
Consumers are liable for any depreciation in the product’s value resulting from handling beyond what is necessary.
Article 8 - Exercising the Right of Withdrawal & Associated Costs
To exercise the right of withdrawal, the consumer must notify Lunae London within the reflection period using the withdrawal form or another clear statement.
The product must be returned within 14 days of the withdrawal notification.
The consumer is responsible for return shipping costs.
If the consumer exercises the right of withdrawal, all associated agreements are automatically canceled.
Article 9 - Obligations of Lunae London Upon Withdrawal
If Lunae London provides electronic withdrawal options, it will immediately confirm receipt.
Lunae London will refund all consumer payments, including standard shipping fees, within 5 business days of receiving the returned product.
Refunds will be made using the original payment method, unless otherwise agreed.
Article 10 - Prices
Prices listed on the website are in Pounds (£), including VAT but excluding additional costs like shipping fees, which are disclosed at checkout.
Lunae London reserves the right to correct pricing errors and cancel orders placed at incorrect prices.
Article 11 - Conformity, Warranty & Liability
Lunae London guarantees that products conform to the agreement and legal requirements.
Warranty claims must be reported within two months of detecting a defect.
Lunae London is not liable for damage caused by:
Liability is limited to the purchase price of the product.
Article 12 - Delivery & Execution
Orders are shipped to the address provided by the consumer.
If delivery is delayed or a product is unavailable, the consumer will be informed and can choose to wait or receive a refund.
Lunae London is responsible for the product until it is delivered to the consumer or an authorized recipient.
Article 13 - Payment
Payments must be made at the time of order placement unless otherwise agreed.
Consumers must report any payment inaccuracies immediately.
Late payments may incur statutory interest and collection fees.
Article 14 - Privacy
Lunae London respects your privacy. Please refer to our Privacy Policy for more details.
Article 15 - Complaints Procedure
Consumers may submit complaints via info@lunaelondon.com
Complaints will be responded to within 14 days. If more time is needed, the consumer will receive an estimated resolution timeline.
Article 16 - Applicable Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Netherlands.
Disputes shall be settled in the courts of the consumer’s place of residence.
Article 17 - Changes to These Terms & Conditions
Lunae London reserves the right to amend these Terms & Conditions.
The version in effect at the time of purchase applies.
For any questions, please contact us at info@lunaelondon.com